Frequently Asked Questions
Explore our FAQs for general company information and answers to questions regarding our x-ray scanners, services, and support.
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Can Advonics Scanners be customized
We pride ourselves in providing more customized x-ray scanners than anyone else in the industry. In fact, over 50% of our scanners are customized and made-to-order. We work closely with our customers to understand and design security solutions specifically for their needs. Some customizations we have done for customers included custom paint colors, extended conveyor belts, environmental kits (for extreme hot or cold climates), waterproof catch trays and local language support, to name a few.
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What is Advonics response time for service request?
Depending upon the location and service contract selected, response times can range from continuous on-site support, to 2- 8- 24- 48- 72 hours, and up to 5 business days. We also offer customized response times and warranty packages to serve unique customer needs and requirements. Please note response time offerings are based on our authorized dealers and local service network, which differ according to region. Contact us for more information.
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What type of operators training does Advonics offer?
Standard operator training is performed by a Field Service Technician after an x-ray scanner installation is complete. The training course lasts 1-2 hours for up to 8 operators and provides an overview of system mechanics, basic troubleshooting, imaging features, and overall x-ray safety guidelines. Please note this training covers x-ray system operation, NOT image analysis or threat detection. We also offer more extensive and customizable operator training, spanning hundreds of operators or multiple days for more in-depth product training or basic maintenance. Custom operator training must be scheduled in advance and additional costs may apply.
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What is computer-based training?
Computer-based training (CBT) is an interactive and self-paced course that improves operators’ threat awareness. Using x-ray scanner-specific simulators and an extensive library of over 1,000 images, the course improves operators’ threat identification and response times. For convenience, the courses can be run on any standard computer
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What technical services does Advonics offer?
Advonics offers dedicated training, program management, site surveys, operations optimization and custom security consulting. All our services are carried out by our team of certified Field Service Technicians who operate across the globe, ready to provide immediate customer assistance wherever and whenever it’s needed.
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What does an x-ray generator do?
An x-ray generator is the main energy source in an x-ray scanner. Generators pass electricity through a heat filament to produce gamma x-rays. These x-rays penetrate objects and create images that allow operators to inspect their contents. Advonics x-ray scanners are equipped with single or dual generators, and these produce single- or dual-view images of the scanned object.
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How safe are Advonics x-ray systems?
Our scanners adhere to strict radiation safety standards. The radiation in our machines is well below the minimum safety levels mandated by government agencies.
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What safety features are included in Advonics x-ray scanners?
Our scanners have numerous safety features including interlocks, operator foot mats, protective lead paneling, emergency stops (e-stops), warning lights and key switches, all designed to keep both operators and anyone near the machine safe.
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Can x-rays damage phones, laptops or film?
Extensive testing has been conducted on cell phones, computers, and film exposure to radiation. These tests have concluded that x-ray scanners do not cause any damage to these components or equipment.
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Do Mobile Devices Present Security Risks?
Our customer-centric approach values any and all feedback. Share your experience by visiting our Contact Us page and completing the feedback form or emailing us directly at feedback@advonicsng.com. Once we review your comments we will gladly follow-up on any questions or concerns you have.
Ask Questions
Our expert team is available to help you. Whether you have a question about sales, service, features, pricing, or feedback from your experience with our products , our team has the answer for you.